Shipping & Returns
Shipping Policy
Welcome to our Shipping & Returns section! Here, we provide all the essential details about our shipping methods, packaging, and associated costs. Our aim is to ensure transparency and build trust with our valued customers. We believe in clear and honest communication to uphold customer loyalty.
At QUQU, we are committed to delivering your orders with utmost care and efficiency. We want to make sure that you receive your purchases in the best possible condition. Please review the information below to learn more about our shipping policy and how we strive to serve you better.
Returns & Refunds Policy
We take pride in the quality and authenticity of our products. If your item arrives damaged or has a quality issue, we’ll gladly offer a replacement or a full refund.
Please contact us within 3 days of receiving your package to report any damage or quality concerns. We’ll work quickly to make it right.
Due to hygiene concerns and potential transit wear, we do not accept returns or refunds for reasons other than damage or quality defects.
Once we receive and inspect your return (if applicable), we’ll notify you of the approval status. If approved, your refund will be processed to your within up to 10 business days.