Question 1

Can I track my order?

Accepted Answer

Yes, once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your parcel's journey online

Question 2

Do you have a physical store?

Accepted Answer

QUQU is an online-only retailer, which allows us to offer a wider range of products and competitive prices.

Question 3

What is your returns and refunds policy?

Accepted Answer

We take pride in the quality and authenticity of our products. If your item arrives damaged or has a quality issue, we’ll gladly offer a replacement or a full refund.
Please contact us within 3 days of receiving your package to report any damage or quality concerns. We’ll work quickly to make it right.
Due to hygiene concerns and potential transit wear, we do not accept returns or refunds for reasons other than damage or quality defects.
Once we receive and inspect your return (if applicable), we’ll notify you of the approval status. If approved, your refund will be processed to your within up to 10 business days.

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